If your hammock is faulty once received during the warranty period then it may be possible to exchange it for the same product. Refunds are possible if the product in question is not currently in stock. Please email firstname.lastname@example.org and we will assess the case. We may ask for specific proof relating to the fault. Claims can be rejected by JUST Hammocks if we find the fault is due to improper usage or purposeful damage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.