Payments, Shipping, Returns & Refunds

Payment Methods

Payment is to be made in advance by purchasing the product(s) that you need through our secure shopping cart. Payments can be made using all major credit cards, PayPal, AfterPay and Coinbase Commerce.

You can purchase our products using PayPal secured connection as well as credit card secured checkout connection.

Once an order is placed, the entire product value will be charged to the customer, using their chosen payment method.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Shipping / Delivery

Please allow between 7 - 21 days for delivery, depending on the courier, some items are delivered express and others regular. Due to COVID19, Victoria might experience slight delays as per Australia Post latest updated, which can be found here -> LINK. We appreciate your patience.

Questions about the Terms of Service should be sent to us at


Return & Refund Policy

We do not accept returns and give a refund if you change your mind or decide that the product is not quite what you were looking for. If your hammock is faulty once received during the warranty period then it may be possible to exchange it for the same product. Refunds are possible if the product in question is not currently in stock. Please email and we will assess the case. We may ask for specific proof relating to the fault. Claims can be rejected by JUST Hammocks if we find the fault is due to improper usage or purposeful damage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.